Customer Care

Here for every holiday question

Live chat responds in under five minutes during peak holiday shopping hours. Our support team is available daily from 9am to 8pm.

< 5 min

average live chat reply

24 hrs

guaranteed order dispatch

30 days

unopened suite returns

Reliable Delivery

From our workshop to your tree

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Dispatch alerts

Courier tracking

Replacement coverage

Every boxed suite leaves our studio within 24 hours of your order, carefully nestled in custom protective keepsake packaging.

Receive real-time tracking links straight to your phone or inbox so you know exactly when your ornaments arrive.

We guarantee safe delivery. In the rare event of a transit mishap, replacement ornaments ship immediately at no extra cost.

Get in touch

Send us a direct message

Have a question about our red-and-gold or blue-and-silver suites? Fill out the form and our support team will reply promptly.