Customer Care
Here for every holiday question
< 5 min
average live chat reply
24 hrs
guaranteed order dispatch
30 days
unopened suite returns
Reliable Delivery
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Dispatch alerts
Courier tracking
Replacement coverage
Every boxed suite leaves our studio within 24 hours of your order, carefully nestled in custom protective keepsake packaging.
Receive real-time tracking links straight to your phone or inbox so you know exactly when your ornaments arrive.
We guarantee safe delivery. In the rare event of a transit mishap, replacement ornaments ship immediately at no extra cost.
Get in touch
Send us a direct message
Have a question about our red-and-gold or blue-and-silver suites? Fill out the form and our support team will reply promptly.
